FAQ
Buyer questions answered by rail, control posture, and commercial path
This FAQ is written for infrastructure buyers, not generic marketplace traffic. It explains how TensorNova separates public supply, reserved capacity, and private Enterprise deployment review.
FAQ category
Product model and tier boundaries
TensorNova has three buyer-facing rails. The right one depends on sourcing model, control posture, and review depth.
What is the difference between Marketplace, Fleet, and Enterprise?Open
Marketplace is verified partner-supplied dedicated instance capacity. Fleet is reserved TensorNova-operated instance capacity. Enterprise is the private deployment path for buyers who need deeper review around security, networking, access, or commercial structure.
Does TensorNova offer shared container runtime products on this site?Open
No. TensorNova is positioned around dedicated AI instances and private infrastructure buying paths. The public site is intentionally framed for buyers who want direct infrastructure language.
When should a buyer escalate from Marketplace to Fleet?Open
Escalate when the workload becomes repeatable enough that steadier reserved capacity and a cleaner production posture matter more than opportunistic partner supply.
When should a buyer escalate from Fleet to Enterprise?Open
Escalate when the request includes private connectivity, customer-controlled key posture, deeper access review, or a procurement process that requires a private deployment design conversation.
FAQ category
Security and privacy posture
TensorNova separates public rails from Enterprise review so security controls can be described accurately instead of overstated.
Does TensorNova support BYOK?Open
BYOK-oriented designs can be reviewed for qualified Enterprise deployments. They are not presented as a default capability of Marketplace or Fleet.
Does TensorNova support private connectivity?Open
Private endpoint and private connectivity patterns can be discussed for Enterprise deployments when the customer policy requires them. Final scope depends on the agreed design.
Does customer data stay on private infrastructure by default?Open
Control scope depends on the deployment path. Enterprise is the route for buyers that need a stronger private boundary and customer-directed control review.
Does the public site claim blanket compliance coverage?Open
No. TensorNova avoids blanket compliance or absolute security claims on the public site. Security posture is described in deployment-specific terms.
FAQ category
Pricing and commercial process
TensorNova keeps public rates where they help and moves sensitive commercial detail into private review when necessary.
Why does TensorNova publish Marketplace and Fleet pricing but not Enterprise pricing?Open
Marketplace and Fleet public starting rates help buyers compare public rails quickly. Enterprise pricing depends on deployment design, region, topology, and security review scope, so it is handled privately.
Are public rates final quotes?Open
No. Public rates are directional starting points. Final quotes can still depend on topology, term, region, and the chosen rail.
Can Enterprise pricing be lower than public on-demand Fleet?Open
It can be structured differently when the buyer commits enough capacity, term, and review detail. That is one reason Enterprise terms stay private.
Which buyers should start on the Contact page instead of browsing first?Open
Buyers with security review, procurement complexity, private connectivity requirements, or multi-region planning should start on Contact so TensorNova can route the request correctly.
FAQ category
Operations, sourcing, and provider model
TensorNova keeps providers live as a separate business continuity route while the public buyer journey stays focused on customers.
Are Marketplace suppliers anonymous hosts?Open
No. TensorNova positions Marketplace around verified partner supply with reviewed counterparties, hardware quality, and region visibility.
Can providers still apply to TensorNova?Open
Yes. The Providers route remains live for onboarding and verification, but it is separated from the buyer-facing navigation and sales funnel.
Can TensorNova help a buyer compare public supply with private Enterprise options?Open
Yes. The buyer can start from Marketplace or Fleet and escalate into Enterprise when the request becomes more sensitive or commercially complex.
Where should a buyer start if they are not sure which tier fits?Open
Start on the Contact page. TensorNova can pre-qualify the request and route it toward Marketplace, Fleet, or Enterprise based on the workload and review requirements.